Returns & Exchanges
At Aubergine Foods, we strive for the highest quality in every gourmet order. Due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or incorrect if reported within 48 hours of delivery.
Inspect Your Order
Upon delivery, please immediately inspect your items for any signs of damage, spoilage, or shipping errors.
Document the Issue
Take clear photographs of the product and the packaging, especially focusing on any damaged areas or the shipping label.
Contact Support
Email our customer service team at [email protected] with your order number and the attached photographic evidence.
Resolution Processing
Our team will review your claim within 2 business days to authorize a full refund to your original payment method or ship a fresh replacement at no cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing