Frequently Asked Questions
Everything you need to know about our gourmet selections and delivery.
How do you ensure the freshness of perishable items during shipping?
We use specialized insulated packaging and gel ice packs to maintain optimal temperatures. All perishable orders are shipped via expedited courier to ensure they arrive at your door in peak condition.
Where do you source your products from?
Aubergine Foods partners with local organic farmers and premium international suppliers. We prioritize non-GMO, sustainable, and ethically sourced ingredients for every item in our catalog.
What is your return policy for food products?
Due to health and safety regulations, we cannot accept returns on food items. However, if your order arrives damaged or if there is an issue with quality, please contact us within 24 hours for a full refund or replacement.
Do you offer international shipping?
Currently, we ship to all 50 states within the US. Due to customs regulations regarding food transport, we do not offer international shipping at this time.
Can I track my order in real-time?
Yes. Once your order is dispatched, you will receive an email and SMS notification containing a tracking link so you can monitor your delivery's progress.
Are there options for customers with dietary restrictions?
Absolutely. Our website features filters for gluten-free, vegan, keto, and nut-free products. Detailed allergen information is available on every individual product page.